Dated: 30 June 2015
Shoalhaven Advisory Pty Ltd (ABN 93 609 626 066)
Corporate Authorised Representative 1237995 of Ipraxis Pty Ltd. AFSL 329337
21 Moss Street, Nowra NSW 2541
Tel: +61 2 4421 6631
How can we help you?
Before seeking our advice, you probably have a number of questions you would like to ask about us and how we can help you. To help you get to know us and decide whether to use our services, we have prepared this Financial Services Guide (FSG) which is designed to explain:
- Who we are
- Matters we can help you with
- How we are paid
- If you have a complaint
- Other matters you might want to know
- Our relationships
If you need more information or clarification, please contact us.
1. Who we are
Shoalhaven Advisory Pty Ltd is a Corporate Authorised Representative of Ipraxis. Ipraxis Pty Ltd are a financial planning licensee. The services of the iPraxis Group are provided for the benefit of all clients — both current and prospective, in order to provide an end to end process and give real world answers to most financial or investment related goals, whether it be online, through our national call service or in person.
For further information on our team members, please see the profile of your adviser
This FSG is given to you by your adviser with the authority of Ipraxis Pty Ltd.
2. Matters we can help you with
We can help you with the following:
- Retirement planning strategies
- Wealth creation
- Superannuation strategies
- Self-managed superannuation advice
- Salary packaging
- Insurance services
- Gearing strategies
- Social security advice
- Estate planning
- Consequences in relation to tax (financial) advice
- Deposit and payment products, including basic deposit products, deposit products other than basic deposit products and non-cash payment products
- Debentures, stocks or bonds issued or proposed to be issued by a government
- Risk insurance products, including life, trauma, income protection and total and permanent disability insurance
- Retirement savings accounts
- Managed investments
In addition, we can offer you an on-going monitoring and review service for your investment portfolio or life insurance program.
We are licenced to provide financial product advice and deal in some or all of the following financial products:
If we provide personal advice to you, we are required under the law to act in your best interests and prioritise your interests ahead of our own.
You may specify how you would like to give us instructions. For example by telephone, email, fax or other means. But in all cases we must receive a written confirmation of these instructions.
3. How we are paid
Initial & On-going Commissions and Fees
The initial commission for investment type financial products can range between 0% and up to 10%, while on-going commissions may range between 0% and up to 1.1%. For example, for an investment of $10,000 in a managed investment paying 4% initial commission and 1% on-going commission, the upfront commission would be $400 and the on-going commission $100 per year.
The upfront commission for risk insurance financial products can range between 0 and 140% depending on the product provider, while on-going commission may range between 0 and 50%. For example, on an insurance premium of $1,000 paying 100% initial commission and 20% on-going commission, the upfront commission would be $1,000 and the on-going commission $200 per year.
Fee for Service
We may charge a fee for our service in conjunction with, or instead of, commission. The fee may range between $0 to 100,000, depending on the advice you have sought and whether we receive a commission. We may rebate to you part or all of the commission we would otherwise receive. You may also be charged a Statement of Advice (SoA) preparation fee. This can range between $0.00 and 22,000 (inclusive of GST) depending on the complexity and the time spent. Any fee for service must be paid within seven (7) days of the date of the tax invoice being issued to you.
Further details about commissions and or other benefits your adviser receives for recommending investments will be available to you when specific recommendations are made in the SoA or Record of Advice (RoA).
We will need to find out your individual objectives, financial situation and needs before we recommend any financial product to you. You have the right not to divulge this information to us, if you do not wish to do so. In that case, we are required to warn you about the possible consequences of us not having your full personal information. You should read the warnings carefully.
We keep a record of the personal information, which may include details of your investment objectives, financial situation and particular needs, you provide to us. On your request, we can provide you with a copy of your personal information and advice documents, which we keep on record for no less than 7 years. Please note that a fee for this service may apply.
5. If you have a complaint
We are committed to providing quality advice to you. This commitment extends to providing accessible complaint resolution mechanisms for you.
If you have any complaint about the service provided to you, you should contact Peter Rheinberger about your complaint and we will try and resolve your complaint within 45 days.
If after 45 days we cannot reach a satisfactory resolution to your complaint, we are a member of the Credit Ombudsman Service and you can raise your concerns with them through the contact details below:
Credit Ombudsman Service
By Telephone: 1800 138 422
By Fax: 02 9273 8440
By Post: Credit Ombudsman Service Ltd, PO Box A252 South Sydney NSW 1235
By Email: firstname.lastname@example.org
6. Other matters you might want to know
We will also provide you with a SoA whenever we provide you with any advice which takes into account your objectives, financial situations and or needs. The SoA will contain the advice, the basis on which it is given and information about fees, commissions and associations which may have influenced the provision of the advice.
If we give you further advice, or when no financial product is recommended, a RoA may be provided to you instead of a SoA. You can request a copy of the RoA by contacting us (if you have not previously received a copy) within 7 years of that further advice being given.
In the event we make a recommendation to acquire a particular financial product (other than securities) or offer to issue or arrange the issue of a financial product, we must also provide you with a Product Disclosure Statement containing information about the particular product which will enable you to make an informed decision in relation to the acquisition of that product.
We hold professional indemnity insurance cover for the activities conducted under our AFS licence which we believe satisfies the requirements of s.912B of the Corporations Act 2001 for compensation arrangements. The insurance will cover claims in relation to the conduct of authorised representatives, representatives and employees who no longer work for the Licensee (but who did at the time of the relevant conduct).
7. Our relationships
Neither your Adviser nor the Licensee have any association or relationship with the issuers of financial products that might reasonably be expected to be capable of influencing them in the provision of financial services.